Responsible for providing exceptional customer service by forecasting call volumes and staffing requirements to ensure resources are maximized across the organization. Conducts quantitative analysis to provide recommendations for developing workforce plans. Activities include forecasting, capacity planning, scheduling, and change management to ensure that KPIs are met. Se

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contact Center Trainer Requisition ID 2024 25237 Job Locations US Position Type Regular Full Time Category Claims Business Unit BUS_TPA US Excellence In Everything We Touch Position Summary Researches, plans, develops and conducts training programs to ensure that contact center representatives possess thorough product and process knowledge and provide excellent customer s

Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years . Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. E xcellent Oppo

Assist customers with problem resolution on a variety of products and warranty related services, as well as identifying and helping to correct customer account problems Process orders and provides product and service information to customers over the phone, e mail, or through customer designed software Identify and finalize completion of orders through invoicing Contribut

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influenc

The Customer Service Representative will support the management of incoming calls, e mails, and chats, and will help develop brand identity with new and existing customers, as well as classify and assess customers' needs to achieve satisfaction. This position will be the front line contact between the company and the customer and will provide support to all areas pertaini

Job Title Customer Service Representative , COOPER LIGHTING SOLUTIONS Job Description We're looking for a Customer Service Representative to join our Customer Service Team in Peachtree City, GA. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our gl

Customer Service Representative (Sales Planner) Location Smyrna, GA, US, 30080 For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state of the art products than you may imagine. Additionally, we enable other global companies to turn their vision

OF POSITION The Incision Care Specialist is responsible for establishing and maintaining customer relationships, educating customers of product features, distinctions, utilization, and the like. This position represents the Company in sales calls, and achieving sales goals for products in assigned territory. Also responsible for administrative duties such as maintaining cu

Hello candidates, Greetings from United Language Group! ULG is looking for Nuer native speaker for OPI (Over the phone) Position – Work from Home. United Language Group is a leading over the phone interpreting company seeking experienced interpreters to handle interpretation requests over the phone. Our interpreters are independent contractors and have full control

Are you ready for an exciting change of employment? Do you have at least one year of warehouse experience and exceptional customer service and communication skills? Staffmark has partnered with a phenomenal company building a sustainable future through material innovation. We are hiring a Warehouse Customer Service Representative Trainer in Palmetto, GA. Join an outstandi

Appropriately staff the call center. Manage and oversee training, scheduling of staff and re training in any deficient areas the call center staff. Monitor and oversee all quality assurance/customer service of all call center staff. Oversee and monitor ticket store staff. Oversee passenger trip requests manually or through use of automated system to achieve system goals (

Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years . Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. E xcellent Oppo