What The Role Is

As a Branch Operations Leader (Head Teller) you will provide a differentiated customer experience while performing and supervising a variety of financial transactions based on the customers' needs. Leadership skills are paramount while you assist other teammates with more complex tasks like directing the operational, risk and compliance priorities for the bank branch. This position is also responsible for deepening and expanding customer relationships by identifying needs and recommending potential solutions. This position is on-site.

How You will Make an Impact

• Lead the daily, weekly and monthly operational reconciliation and is the main contact person for internal audit adherence and tasks.
• Orchestrate the transactional duties and cash balancing needs of the bank branch, including management of branch currency needs.
• Supervise tellers when applicable.
• Provide training and mentorship for new tellers and personal bankers for transactional duties.
• Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
• Superb communication and service skills to engage with customers about their financial needs and connecting products and services with those needs..
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Who You Are

• High school diploma or equivalent required; college coursework preferred.
• 1-year cash handling experience in a banking or retail environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• Ability to lift up to twenty-five (25) pounds.
• Regular and reliable attendance
• Works cooperatively with others

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.