Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Minimum Requirements

• High School Diploma or GED required. Associate's Degree in Business or related field preferred.
• Two (2) years of related work experience in an administrative field preferred.
• United States citizenship required.
• Live in the United States 3 of the last 5 years (military and study abroad accepted)
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts.
• At least two (2) years of experience working with computers.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Bi-lingual language skills required.

BI Incorporated

Job Description

Experienced Administrative Assistant-a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you've worked so hard to build? We can help!

We are looking for an Administrative Assistant to fill the role for our U.S. government Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will assist case specialist and participants of the ISAP program following the guidelines of the government Department of Homeland Security contract.

This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and administration. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!

Summary

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.