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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
This is an exciting time to join the Komatsu Publications team as we are looking for individuals who want to support the efforts moving the department forward with redefining the user experience of our customers. As we evolve over the next few years, we need to ensure current business continuity is maintained as we assess how we can best support our customers specifically as it relates to the our systems and processes with ensuring we leverage all of our internal and external partnerships.
Komatsu is looking for a Tech Writer who is able to successfully manage projects. This individual must have a passion for technical communication, ready to help us redefine the user experience of our customers.
The Tech Writer manages projects as it relates to content development and delivery for operation manuals, service manuals, and parts catalogues. They collaborate with our writing teams as well as engineers, field personnel, and trainers to maintain and improve quality and delivery. They ensure that content is accurate, complete, and meets quality and style standards. Additionally, support establishing writing standards and style guidelines, researching innovative new solutions to legacy methods of writing to improve the customer experience.
This position is located at our Cartersville Customer Center which hosts year round distributor and customer events(or can be located at our Chattanooga, TN manufacturing operations which is an hour away). In addition, this position has access to the equipment on our demo site. This is a great opportunity for an individual to gain exposure to many cross functional departments that include Engineering, Manufacturing, Service, Training and Product Managers.
- Oversee teams publishing projects as it relates to but not limited to; Parts Manuals, Service and Operation and Maintenance Manuals using the project tracking tool Asana.
- Proactively support policy, workflow, and operating procedure improvement to streamline the publishing process.
- Learn the Construction and Forestry products, and determine the subject matters needed for technical content.
- Interview subject matter experts (SMEs), review engineering drawings, schematics, and other content to resolve
project roadblocks.
Minimum requirements;
- BA/BS in related field, or equivalent work experience in documentation or project management.
- Ideal candidates must have a technical background and are familiar with hydraulic and electrical systems.
- Ability to research and understand new machine technologies.
- Ability to manage multiple assignments, work independently and with other technical writers
- Tech savvy aptitude as well as have the aptitude to learn new software used at Komatsu for documentation.
- Microsoft Office proficiency. Framemaker, Oxygen, Illustrator, Asana a plus!
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.