Patient Access Manager - Atlanta N, GA
Atlanta, GA 
Posted 1 month ago
Position No Longer Available
Position No Longer Available
Job Description

Seeking talent near: Atlanta, GA

For the safety of our employees and communities in response to COVID-19, ACADIA has implemented a temporary work from home policy. As a part of this shift, we have migrated all interviews to virtual interviewing via phone and video.

Provide expert field-based access and reimbursement support, responsible for serving as a dedicated point of contact to healthcare providers for their on-label Nuplazid access related questions in assigned geographic territory. The role acts as an integral liaison between Healthcare Professions (HCP), specialty pharmacies, payers, patients and HUB resources. The PAM is a non-promotional role within ACADIA.


  • Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
  • Educate healthcare providers and patients on navigating the patient access process
  • Proactively work with assigned HCP accounts to build and maintain Nuplazid access related knowledge with office support staff
  • Work seamlessly and in coordination with ACADIA customer support services, specialty pharmacies, and other field teams while supporting patient access
  • Escalate local payer issues to national account managers
  • Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
  • Demonstrate deep knowledge of ACADIA Customer Support Programs and serve as the expert in assigned territory
  • In-service to HCPs offices on all aspects of the prescription process including but not limited to; prior authorization requirements, specialty pharmacies and patient resources
  • Provide partnership with cross functional colleagues to address individual HCP needs
  • Communicate directly with patients and caregivers, when appropriate, to navigate and clarify access process


Bachelor's degree and 5 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.  Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.  Equivalent combination of relevant education and applicable job experience may be considered.

Must possess:

  • Track record of increased responsibilities
  • Strong history of successful cross functional collaboration
  • Demonstrated success in leading without authority
  • Product Launch experience preferred
  • Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
  • Patient-centric and service-oriented mindset
  • Exemplary interpersonal skills
  • Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
  • Empathetic listening skills in order to interact effectively with customers
  • Exceptional organizational and time management skills
  • Understand HIPAA rules and regulations related to patient privacy
  • Strong written and verbal communications as well as presentation skills
  • Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
  • Ability to manage expenses within allocated budgets
  • Adaptable and open to an environment of change
  • Must be a fast learner, flexible, adjust quickly, and able to work independently
  • Strong enthusiasm with a drive to succeed within a team
  • Ability to travel up to 80%


Selects methods, techniques, and evaluation criteria for obtaining results. Works on issues where analysis of situations or data requires an in-depth knowledge of functional area objectives and their impact on, and interaction with, other functions within the organization. Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment.  Employee must occasionally lift and/or move up to 20 pounds.

ACADIA is an Equal Employment Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veterans/Sexual Orientation and Gender Identity


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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