Director of Donor Services
Kennesaw, GA 
Posted 3 days ago
Position No Longer Available
Position No Longer Available
Job Description
Director of Donor Services
Job ID 2021-2658
Job Location US-GA-Kennesaw
# of Openings 1
Category Other

Is This The Role For You?

We hire smart people with big hearts. People who have a passion for their work and who strive every day to help others. Our work requires bold and innovative leaders; people who bring strong values and ethics to their role.

If you're ready for a career that allows you to grow and develop into the professional you want to be - today and in the future....CryoLife is the place for you.

Position Overview

Manage Donor Services team; ensure goal attainment and effectively manage budgetary requirements. Relationship owner of all Recovery Partners (RP) and associated contracts to include reimbursement terms and referenced regulatory changes/updates. Responsible for sustaining recovery partner contract renewal process; seeking improved business terms and reimbursement schedule through negotiation and relationship management process. Work in conjunction with Donation Support, Tissue Processing Lab (TPL), and Donor Quality Assurance (DQA) to resolve any quality related non-conformance (NC) issue. Integrate the tissue recovery process into the broader CryoLife Tissue Value Stream. Support the regulatory and quality environment and the Sarbanes Oxley regulations. Champion Engineering Change Notification (ECN) initiation and execution for any required process change impacting recovery supplies or the tissue recovery process.

    Manage and develop staff for goal attainment.
  • Manage relationship with Recovery Partners and ensure all required donor documentation is provided in a timely manner.
  • Manage and Maintain Recovery Partner Contracts and NDAs via the Agiloft platform.
  • Coordinate CryoLife's participation at national organ and tissue banking and related meetings.
  • Ensure Recovery Partners adhere to the <40-hour ischemic time requirement
  • Actively interface with Donation Support, DQA, TPL, Regulatory Affairs (RA), Purchasing, Sustaining Engineering, Marketing, and Receiving/Shipping to resolve any issues or to champion internal process improvements.
  • Active leader in the S&OP process.
  • Material Review Board participation.
  • Initiate and present ECNs when applicable.
  • Accountable for timely invoice approval.
  • Brief, as needed, internal and external Executive Key Stakeholders.
  • Conduct applicable departmental training and maintain departmental compliance to training procedures.
  • Ensure Recovery Partner and Donor Service department's compliance with company standards and operating procedures.
  • Bachelor's Degree and a minimum of 15 years of Tissue Banking/OPO experience
  • People leading experience and AATB membership preferred
  • Graduate degree is a plus
  • Must be legally authorized to work in the United States
  • Must be willing to submit to a pre-employment background check and drug screen
  • Must be at least 18 years of age
Company Info

Who We Are.

CryoLife is one of the world's leading contemporary medical device companies whose technology and products bring restoration and hope to people all around the world. With a variety of innovative products and technologies available, including preserved human cardiac and vascular tissues, surgical adhesives and sealants, and mechanical heart valves, our mission is to restore the health of patients by delivering innovative technologies of unsurpassed quality. Since our inception in 1984, it is estimated that our products and tissues have been implanted in over 1 million patients worldwide. Headquartered in Kennesaw, Georgia, CryoLife employs over one thousand people from various education and experiential backgrounds across the United States and internationally.

CryoLife is an Equal Opportunity/Affirmative Action employer.

CryoLife provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. CryoLife prohibits discrimination and harassment of any type on the basis of these or any other protected characteristics.

CryoLife does not permit retaliation against anyone making a good faith complaint of a violation of this policy, regardless of whether a violation is found to have occurred.

To submit a report through CryoLife's compliance hotline service provider, EthicsPoint, please visit this link:

Reasonable Accommodations

CryoLife is committed to providing reasonable accommodations both in the application and interview process, consistent with legal requirements. If you need a reasonable accommodation while seeking employment, please email or call 770-429-5215. A Human Resources representative will return your call. Messages or emails for any reason other than accommodation requests will not be returned.

CryoLife is an Equal Opportunity/Affirmative Action employer.

CryoLife is committed to the philosophy of equal opportunity employment. We do not discriminate against any employee or applicant. All qualified candidates will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, national origin, citizenship, disability, veterans or other legally protected status.


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
15+ years
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