G4S is looking for a Service Supervisor tobe responsible for providing leadership and direction to the local office service staff and implementing action plans to meet business objectives.
CUSTOMER DEVELOPMENT: Responsible for the identification, selection, and development of potentially new and existing accounts such as major end users with the emphasis on expanding our customer base and service breadth.
CUSTOMER SATISFACTION: Responsible for maintaining effective customer communications along with building solid customers relationships from initial contact through order acquisition, delivery and installation, and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning installation and service issues, thereby minimizing customer concerns and enhancing customer relations.
PRODUCTIVITY IMPROVEMENT: Responsible for setting fair and manageable territories for service coverage. Ensure that fair and effective performance measures are assigned, and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices.
EMPLOYEE DEVELOPMENT: Organize, develop, and empower local district staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions. Identify areas such as sales skills, business and product knowledge, where training and development will enhance the local district's opportunity to meet current and future business needs. Maintain an open channel of communications among all departments and personnel to insure consistent dialogue designed to foster initiative and maintain employee morale.
SAFETY COMPLIANCE: Ensures that all employees comply with corporate safety programs. Responsible for ensuring that employee safety training is thorough, complete, and up-to-date. Identifies safety issues and hazards and notifies corporate safety officer of those conditions that require corrective actions.
Bachelor degree preferred with a preferencein a business or engineering discipline
2 to 5 yearsexperience in an integrated systems service environment with a portion of time spent in a supervisory role.
Demonstrated leadership abilities to include training, team building, branch administration, and effective interaction with customer/company management.
Ability to read, analyze, and interpret engineering and construction drawings and specifications, common scientific and technical journals, financial reports, and other documents.
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity G4S is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace