National General Adjuster
Atlanta, GA 
Posted Today
Job Description
National General Adjuster
Requisition ID 2021-13982
Job Locations US
Position Type Regular Full-Time
Category Claims
Business Unit Global Technical Services
Excellence In Everything We Touch

Position Summary

Resolves complex commercial property losses generally in excess of $250,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings. The National General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling, catastrophe claims assistance, and management of accounts. Provides peer review on assignments to other staff.

    Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
  • Ability to manager complex claims and other personnel including adjuster team experts and consultants.
  • Ability to provide successful succession planning, mentoring and assisting losses with other staff.
  • Investigates claims or directs personnel in local branch in doing so by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
  • Sets estimate loss values for clients.
  • Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
  • Communicates adjustment recommendations to appropriate parties after determining liability.
  • Controls claim costs.
  • Recommends litigation when appropriate.
  • Presents evidence and serves as an expert witness at legal proceedings.
  • Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
  • Maintains professional and technical knowledge through continuing education.
  • Makes sales calls to solicit new business.
  • Ability to acquire and develop client relationships that result in nominated accounts and business development.

  • Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred. Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
  • Must be licensed as required by state and local jurisdictions. Must have a valid driver's license with a clean driving record for company vehicle use. Must complete designated courses while in position in order to advance.
  • Completion of GTS qualification questionnaire is required for position of NGA.
  • Excellent knowledge of interpretation of insurance coverages, customs and practices.
  • Good verbal and written communication skills.
  • Excellent attention to detail.
  • Strong analytical and mathematical ability.
  • Strong organizational and interpersonal skills.
  • Basic computer knowledge.
Physical Requirements
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to talk and hear.
  • Ability to see and read.
  • Reaching and manual dexterity for operating computer keyboard.
  • While performing the duties of this position, auto travel may be required.
  • The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
  • Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
  • Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
  • Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
  • Exertion up to 20 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
  • Reaching and manual dexterity for using computer.
  • Alternate sitting, standing and walking to perform all functions of position.
  • Stooping, kneeling, crouching and crawling may be necessary during on-site investigation.
  • On a frequent basis, lifting and carrying of items weighing 10-25 pounds; occasionally may lift items weighing 26-75 pounds.
  • Ability to ascend or descend stairwells.
  • Ability to climb up to and on rooftops.
  • Ability to climb ladders to inspect roofing/structural damage, and in some cases the ability to enter enclosed spaces
  • Ability to maintain balance when walking on narrow, slippery,
  • Climbing ladders and balancing may be necessary during investigation.
  • May be exposed to all kinds of weather, noise, vibration, fumes, dust and poor ventilation.
  • Hazardous conditions could include moving parts of machinery, electrical shock, high exposed places, explosives or toxic chemicals.
About Us

People taking care of people. It's that simple. At Crawford & Company, we treat our clients' policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example - at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
10+ years
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