Administrative Assistant II
Atlanta, GA 
Posted 22 days ago
Job Description
Administrative Assistant II
Requisition ID 2021-16223
Job Locations US-GA-Peachtree Corners
Position Type Regular Full-Time
Category Admin/Clerical
Business Unit Crawford Claims Solutions
Excellence In Everything We Touch

Position Summary

Under direct supervision, provides clerical assistance and performs administrative related functions in conjunction with other service center personnel in the maintenance of daily service center activities.


    Transcription, statistics and memos.
  • Prepare billings and assemble work product for distribution.
  • Answers and directs incoming phone calls.
  • Greets visitors.
  • Open, index and sort all mail (incoming and outgoing)
  • Prepares SISDAT inputs.
  • Photocopying, faxing and scanning functions as needed by the service center personnel.
  • Assists and/or relieves other clerical personnel for vacation, sick leave or as deemed necessary.
  • Assists in and/or performs general clerical/secretarial duties necessary to accomplish daily service center activities.
  • Performs general filing duties.
  • Assist as needed with the accounts payable and accounts receivable responsibilities within the specific service center operation. This may include calling, faxing, emailing and interacting with vendors and clients.
  • Maintains inventory control system for supplies.
  • Serves as a liaison between service center and corporate headquarters departments to provide direction for answering questions and solving problems.
  • Provides secretarial assistance for service center; serves as back-up support to administrative personnel.
  • Maintains vacation and sick leave records.
  • Operates and maintains CPU, controllers and peripherals.
  • Coordinates and directs problem determination to ensure system problems are properly analyzed, reported and resolved.
  • Maintains system problem log.
  • Assists local/remote service center and corporate headquarters personnel in obtaining system information.
  • Reports system and equipment malfunctions.
  • Assists in training of personnel.
  • Transmits and backs-up remote site data.
  • Keys, verifies, stores, processes and retrieves alpha and numeric data.
  • Prints checks, special forms and reports.
  • Collates and distributes reports.
  • Schedules workflow.
  • Maintains system/data security as deemed necessary by Information Technology personnel.
  • Follows up on and helps maintain the status diary of the Vehicle Appraisers and Heavy Equipment Specialists.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested


  • Previous clerical/secretarial experience is preferred; three to six months on-the-job training to learn the job.
  • High school graduate or the equivalent combination of education and experience
  • Ability to operate CPU and peripherals.
  • Working knowledge of computer operations.
  • Standard business machines.
  • Good analytical ability and verbal communication skills
  • Alphabetical and numerical filing ability.
  • Accurate typing or keyboarding skills.
  • Microsoft Office skills are preferred (word, excel, powerpoint)
  • Ability to coordinate work flow of other clerical employee

About Us

People taking care of people. It's that simple. At Crawford & Company, we treat our clients' policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example - at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
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