Make your mark for patients.

We're here because we want to build the future and transform patients' lives for the better.

At UCB, our people are our experiences and achievements, our passion and drive. That's why we're looking for talented individuals with diverse backgrounds and experiences - not just the best and brightest, but those who care about making a meaningful difference in the lives of patients. We promote an environment of diversity, openness, and respect where people can make valuable contributions.

An exciting journey lies ahead. Will you join us in pushing the boundaries of what's possible?

The Head of Patient Services, US Immunology, is accountable for developing strategies, executing tactical /go-to-market plans, and ensuring operational excellence for programs that deliver personalized patient support and drive awareness/utilization of patient services programs among Patients & HCPs/office staff.

This seasoned and disciplined marketer and operations leader will lead a team and serve as the key partner to third party vendors. This individual will drive patient services strategy for both in-line and launch brands across multiple indications and formulations, with a goal to enable the patient/customer experience from onboarding to long-term adherence. He/she will advance organization's capabilities in hub services, affordability/co-pay, nursing, and will position patient support programs to all stakeholders.

Design Responsibilities

• Lead the US Immunology development and advancement of patient support services to enable HCPs and patients to easily access biologics and remain on therapy. This initiative is at the heart of the introduction of future products into the market and will depend upon this individual's ability to influence a cross functional team that will define, design, and deliver a best in class experience for all stakeholders involved that strives to provide seamless access to medication and support services.
• Lead a team of marketers and operations leaders, as well as cross functional teams, to deliver patient support programs that enable HCPs and patients to gain access and utilization, with a successful experience (including buy-and-bill and pharmacy channels)
• Champion innovative and evolving strategies and tactics while identifying external partners to realize the vision and patient value strategy. This includes the identification of new capabilities and talents, and the ability to be nimble in the evolving healthcare landscape

Marketing Responsibilities

• Lead team to deliver and differentiate the Immunology Patient Services total value proposition to both patients and professional stakeholders in a compliant manner (Prescribers, Office Practice Managers, Nurses, Office Staff, Payers and Specialty Pharmacies).
• Oversee the development of all professional marketing initiatives related to HCP and patient experience with immunology brands
• Establish an integrated strategy that raises the HCP and patient perception of the patient services platform
• Collaborate across the Immunology business unit and within the Patient Strategy & Solutions Direct-to-Consumer team to ensure interconnectivity with DTC campaigns, enabling an optimal experience for patients and customers
• Oversee the development of tools for the field to use to effectively communicate the patient experience platform to professional customers
• Contribute to current and future immunology marketing strategy and tactical efforts applying insights, and lead the Patient Services annual brand plan development.

Operational Responsibilities

• Operational oversight of all Access, Affordability and Engagement programs
• Lead strategic direction for HUB, copay and nurse support initiatives
• Responsibly manage budget spend
• Oversee and manage the annual reverification process
• Identify and implement new pilot programs with innovative new solutions
• Develop insights through data that drive an understanding of the impact of the Patient Experience platform
• Regularly inform all Immunology and Market Access teams on the impact of the experience platform and support their field teams in successful execution

Interested? For this position you'll need the following education, experience and skills:

Minimum Qualifications:

• BS/BA degree required
• At least 6 years in Patient Services, DTC or HCP Marketing, with a minimum of 2 years in Specialty required.
• Prior experience and demonstrated success leading and developing people
• Prior experience developing campaigns and programs from strategy to execution
• Prior experience working with key internal stakeholders, including marketing and sales teams, legal, market access, privacy, and compliance
• Prior experience working with AORs to deliver tactical plans on strategy, on time and on budget

Preferred Qualifications:

• MBA preferred
• Launch experience a plus.
• Strong "storytelling" capabilities; written and oral presentation skills
• Proven understanding of both buy & bill and specialty pharmacy treatment pathways and where the patient experience is impacted

About us.

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach - from discovery to development to delivery - is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,600 employees and worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient's needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website .

The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Where permitted, applicants for employment in the United States must either have received or been willing to receive a full COVID-19 vaccination by the date of hire; or, alternatively, agree to be subject to weekly COVID-19 testing, subject to religious and medical exemptions and in accordance with applicable law.