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JOB SUMMARY -
Assist in the management of a single software system integration project to include overall success of an implementation from inception to installation, including managing project scope, design, deliverables, issue escalation and resolution. Work closely with cross function teams including sales, R&D, product development and related. Ensure the development of professional client relationships, client satisfaction, and reference ability. Manage means by which to quantify metrics for success at go-live and thereafter. Identify critical business, technical, and/or operational issues and drive issues to closure. Develop internal guidelines and create/implement best practices. Manage the technical aspects of enterprise level software implementations with the assistance of project technical resources. Contribute to the continuous development of Manhattan Associates' software implementation methodology. Ensure the project team: proactively identifies and troubleshoots critical issues, maintains and prioritizes project issue lists, suggests solutions, and escalates when appropriate.
MINIMUM REQUIREMENTS
- Bachelors or foreign equivalent degree in computer science, engineering, business or a related field.
- 5 years of experience in related technical field.
- Experience working in a client/customer facing role within a supply chain or software organization.
- Possesses and applies comprehensive knowledge of particular product or platform to the completion of complex assignments. Has moderate knowledge of additional products or platforms.
- Primary contribution is in applying knowledge (product, industry, professional, technical) doing individual contributor work.
- Minimum of 50% travel required.
EDUCATION REQUIREMENTS -
- Bachelors or foreign equivalent degree in computer science, engineering, business or a related field.
Principal Duties and Responsibilities -
- Leads all aspects of the design phase and/or the entire project. Responsibilities include managing the overall budget, verifying accuracy of budget forecasts, client relationships, project scope and timeline.
- Ensures key project goals and metrics are discussed and addressed throughout the project.
- Manages project team members and verifies quality of project deliverables.
- Provides bi-monthly status reports and leads regularly scheduled status meetings with the project team.
- Escalates issues to MA senior management as needed.
- May have team lead responsibilities.
- May serve as a career mentor/advisor.
- Provides individual performance feedback and contributes to performance evaluations.
- May define and communicate performance expectations and goals at the project team and individual level.
- Contributes to the learning of others and processes through knowledge sharing, including contribution to publications, case studies, marketing effort and project tools improvement.
ADDITIONAL CHARACTERISTICS -
- Possesses and applies comprehensive knowledge of particular product or platform to the completion of complex assignments. Has moderate knowledge of additional products or platforms.
- Primary contribution is in applying knowledge (product, industry, professional, technical) doing individual contributor work.
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Manhattan Associates is at the forefront of the most innovative supply chain technologies in the industry. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates opportunity for growth. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.