What You'll Do:
This position is responsible for going beyond processing transactions by responding to member requests with an enthusiastic and investigative mindset. The Member Solutions Specialist will help establish relationships with members to understand their financial goals, identify solutions, and connect them to the appropriate teammate who can provide education and solutions to help fulfill their financial well-being. Maintaining composure with a positive attitude in a high production and changing environment will be critical in contributing to a positive member experience within a dynamic team setting.Essential Functions:
Who you are:
Required: High School Diploma or equivalent
Required: Flexibility to work weekends and/or extended hours as needed * Required: Ability to cross-sell products and services
Preferred: 1+ years experience offering solutions and services based on the members needs within a results driven environment
Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals
Ability to effectively communicate in oral and written form
Ability to gather, interpret, and solve complex problems
Basic understanding of computer operation and programs