Community Name:

Essential Functions Statement(s)

• Directly supervises an average of 12 - 20 UCH employees and/or managed property employees
• Carries out supervisory responsibilities in accordance with the UCH policies and applicable laws in the following: Interviewing, hiring, and training employees; Planning, assigning, and directing work; Appraising performance; Rewarding and disciplining employees; Addressing complaints and resolving problems
• Provides customer service training to staff on appropriate customer service techniques; prepares routine communications/correspondence with residents, family members and others; responds to complaints from clients including phone and/or in person meetings with residents and staff to solicit information to resolve the complaint. Provides director of Housing Services information for complaints that are not resolved at the Manager/Regional level.
• Assists with planning and preparation of annual housing manager's conference; plans and coordinates regional trainings as required
• Reviews monthly facility accounting reports including but not limited to: Budget comparison reports; Accounts receivable reports; Balance sheet and profit & loss statements
• Approves expenditures of the housing communities greater than $500 (Expenditures greater than $2,500 require approval of the VP-Housing Services)
• Prepares annual operating budgets for submission to HUD, including letter of explanation and supporting documentation; Uses information provided by on-site managers and historical expense information
• Conducts analyses of management and maintenance costs of housing communities to determine areas where cost reductions can be effected
• Plans long-term schedule of major repairs for housing communities and analysis of Replacement Reserve balances in cooperation with on-site housing staff and VP-Housing Services
• Participates in semi-annual facility Board of Trustee meetings (either in person or via conference call) and Board of Trustee visits to sites, as directed
• Assists with development and implementation of new policies/procedures for administration of Housing Communities
• Attends HUD and management seminars as assigned; Shares pertinent information from the seminar with Housing Managers, other Regional Managers, and VP-Housing Services
• Follows industry trends in trade publications and shares pertinent information with Housing Managers, other Regional Managers, and VP-Housing Services
• Provides support and direction to management staff regarding Service Coordination; reviews Service Coordinator reports
• Ensures compliance with EEOC, HAir Housing, federal, state, and local regulations and adherence to any other applicable laws.
• Prepares and timely submits rental subsidy contract renewals, funding requests, rent schedules, and other required documents; prepares HUD correspondence as required
• Attends and/or coordinates physical and management reviews as required by regulatory agencies
• Assists with development and implementation of operational plans and procedures for administration of housing communities
• Completes site visits to each Housing Community within region at least three times per year; one visit is to include an annual facility inspection
• Coordinates the integration of newly acquired or managed communities into United Church Homes
• Performs all other duties as assigned or directed

Competency Statement(s)

• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Presentation Skills - Ability to effectively present information publicly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Decision Making - Ability to make critical decisions while following company procedures.

Skills & Abilities

• Education: Bachelor's Degree (four year college or technical school) Preferred, Field of Study: Business or Social Services
• Experience: Three (3) to five (5) years of experience in housing management or related field or equivalent combination of education and experience; Prior supervisory experience required
• Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment; Must be adept at using HUD and internal accounting software
• Certifications & Licenses: Must possess a valid driver"s license and have reliable transportation; Must possess a Certified Occupancy Specialist certificate or equivalent
• Other Requirements: Prior experience or training in accounting/budgets required; Prior experience with subsidies, HUD policies, Section 8, Section 236, or tax credits required; Strong interpersonal skills; Strong organizational and multi-tasking abilities; Ability to read and interpret documents such as procedure manuals, HUD handbooks and notices; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization; Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals; Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.