Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Description:

We are seeking a skilled Salesforce Release Engineer to join our team. The ideal candidate will manage the Salesforce release management lifecycle, which includes scheduling, coordinating, and managing releases in Salesforce environments. The releases include application updates, operating system patches, security improvements, hardware upgrades, and Projects and Programs.

Summary:

This role will be a key contributor to the team in the following areas: Automation, Monitoring, and Maintenance of deployment pipelines and application environments. Work closely with the Development Operations team to communicate release schedules and each release's results. Responsible for current tooling and strategies to keep tooling current to support our teams best. Work closely with the Quality Assurance team to ensure software products are ready for production to coordinate releases.

Key Responsibilities

• Plan, schedule, and control the movement of releases to test and live environments.

• Ensure the live environment's integrity is protected, and the correct components are released.

• Design, implement, and maintain deployment automation processes.

• Coordinate with various teams to facilitate successful releases.

• Manage risks and resolve issues that affect release scope, schedule, and quality.

• Measure and monitor progress to ensure application releases are delivered on time and within budget.

• Manage relationships and coordinate work between different teams at different locations.

• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

• Communicate release details and schedules to the Business as required.

• Configure software builds and automated deployments to non-prod and production.

• Establish and maintain efficient branching strategies for our code repositories.

• Create, maintain, and enhance tools and scripts to build and deploy our software products.

• Troubleshoot Application Configuration issues in development and test environments

• Provide and support recommendations for improved processes and procedures and create and maintain documentation related to processes and procedures.

• Manages application-related incidents within the enterprise ticketing system

• Provide application support in resolving and troubleshooting problems

• Continually evaluate tools and technologies to improve the overall release process

• Assist in promoting a positive team culture

Requirements

• Experience in Agile methodologies.

• Familiarity with scripting languages and automation tools.

• Experience with Azure DevOps in building CI/CD pipelines

• Experience with source control systems such as Github, Azure DevOps, Bitbucket

• Knowledge of various branching/merging methodologies and release procedures

• Experience with Salesforce deployment tools (e.g., Jenkins, Copado, Gearset, Auto Rabit).

• Experience with SF DX

• Experience with continuous integration build engines, such as Jenkins

• Experience in release engineering, configuration management, software development, or related discipline

• Must have deductive solid reasoning & diagnostic problem-solving skills

• Self-motivated, fast learner, willing to go outside of comfort zone and learn new things

• Exceptional verbal and written communication skills

• Ability to prioritize multiple projects and requests

Preferred Experience/Education

• Salesforce certifications (e.g., Salesforce Certified Administrator or Platform Developer).

• Strong knowledge of Salesforce.com with an understanding of Salesforce architecture and API.

• Experience with Salesforce DevOps Center

• Development experience with Apex, .net, Java, Python

• SAFe certified

• Azure certified

• Bachelor's degree in Computer Science

• Experience with managing a large code base that is a mixture of legacy code and modern technology, preferably experience with moving legacy code to the cloud

• Working with remote teams (onshore, nearshore, offshore)

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.