SUMMARY

As a Senior Messaging Engineer you will perform installation, configuration, administration, maintenance, and support for all email and messaging products, such as Microsoft Exchange, Cisco ESA appliances, Microsoft 365 products such as Exchange Online and Teams.

LOCATION

Hybrid work from either of the below office locations is required with flexibility to have Mondays and Fridays remote:

• Preferred Location: Jacksonville, FL
• Secondary Location: Atlanta, GA

Relocation assistance available.

RESPONSIBILITIES

• Defines the business requirements for the organization's email and messaging solutions, which involves working with end-users to develop specifications

• Performs installation, configuration, administration, maintenance, and support of email and messaging products, such as Microsoft Exchange, Cisco ESA appliances, Microsoft 365 products such as Exchange online and Teams

• Evaluates and recommends associated hardware, software and cloud solutions based on the business requirements and user needs

• Ensures optimum access to 24x7 email and messaging environment and integration among email and messaging systems

• Provides technical leadership in the design, development, and promotion of selected email and messaging strategies

• Works closely with support staff to solve system problems

• Provides technical support on email/messaging related issues

• Prepares documentation that will assist in the administration and maintenance of the email and messaging environment

• Serves as a lead or point of escalation to Messaging Team

• May serve as an internal consultant to developers, assisting them in the area of WANs, LANs, and telecommunications concepts as they relate to the email and messaging systems

• May be required to be available for after-hours support of email and messaging systems

• May provide email and messaging solutions for clients

• Performs other related duties as assigned

MINIMUM REQUIREMENTS

• Bachelor's degree or the equivalent combination of education, training, or work experience

• Requires 10+ years of experience with email/messaging/groupware technologies, tools, and hardware/software platforms

• Experience working with Microsoft Exchange and Microsoft 365 products (i.e. Exchange Online, Teams)

• Demonstrated experience with messaging automation and scripting using PowerShell

PREFERRED QUALIFICATIONS

• Experience with Cisco ESA/IronPort appliances in both cloud and on-prem environments

• Demonstrated understanding of DMARC, DKIM, and SPF

• Knowledge and skill in MS Windows operating system and MS Exchange in clustered server environments

• Skill and experience migrating a large corporation from one messaging system to another, GSuite to Exchange online, tenant to tenant, on Prem to cloud

• Knowledge and skill in SMTP mail routing, DNS, and Active Directory

• Experience with Amazon SES

• Knowledge of basic networking methodologies and techniques

• Skill and experience in configuration and administration of Microsoft Teams and mobile device management

• Knowledge and experience with 3rd party CRM tools such as HubSpot and SendGrid

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Excellent decision-making, problem-solving, prioritizing, multi-tasking, team, and time management skills

• Requires a high degree of human and customer relations skills

• Ability to work with vendor personnel to resolve problems and issues on behalf of the client or the company

ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.