IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both government and commercial sectors. IBEX is an award-winning 8(a) and Women-Owned Small Business (WOSB) with the Inc. 5000 list identifying IBEX as one of the fastest-growing companies for four years in a row. Additionally, we are a past recipient of the American Express "On the Rise" Government Contractor of the Year award. In 2021, we were named to the Georgia Fast 40 list of fastest-growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products, processes, and daily activities! If you have the skills, experience, and alignment with these core values, this position is for you!

• Passion for Success

• Intentionally committed to diversity of thought

• Inclusive of all people and perspectives

• Do the right thing, even when no one is watching

• Improving businesses & communities through collaborative solutions

Job Description

Position: Recoupment Specialist

Location: Maxwell, Air Force Base

Type: Full-Time { M-F}

7:30am - 4:30pm

Job Summary:

Establish a working partnership between the Air Force's lead agency for voluntary education programs, Headquarters Air Force (HAF)/A1DL, AFCOOL Program Office, and AFCOOL purchase agents. The candidate will be responsible for the day-to-day processing of reimbursement actions against member military pay records for failed or incomplete credentialing attempts; process missing grades, and answer messages in the AFVEC messenger.

Familiarity and expertise with the various applicable websites: AFCOOL Website, Academic Institution (AI) Portal, Air Force Virtual Education Center (AFVEC), Air Force Automated Education Management System (AFAEMS), Air Force Personnel Center (AFPC) Secure Applications, and Case Management System (CMS).

Min Qualifactions:

• Expertise with the various applicable websites: AFCOOL Website, Academic Institution (AI) Portal, Air Force Virtual Education Center (AFVEC), Air Force Automated Education Management System (AFAEMS), Air Force Personnel Center (AFPC) Secure Applications, and Case Management System (CMS).

• Must be proficient in Microsoft Office applications.

• Must be a proficient writer and communicator as they will be communicating with various stakeholders at all Department of the Air Force levels.

• Must be knowledgeable about voluntary education policies and procedures pertaining to AFCOOL and be able to appropriately respond to member requests in a timely manner.

Responsibilities

• Process all reimbursement actions within the Air Force Automated Education Management System (AFAEMS) for all voluntary and involuntary AFCOOL-related reimbursement actions.

• Process reimbursements in accordance with the following timetable:

• Process voluntary reimbursement requests within three (3) duty days of receipt in AFAEMS.

• Process overdue suspense reimbursements within 15 duty days.

• Process failed credentialing attempts within five (5) duty days of receipt of fail grade.

• Process out-of-service reimbursements within 30 days of advisement that the member has separated or retired without providing a score/evidence of certification completion to the government.

• Provide the government the DD139, Payment Adjustment Authorization, for signature as certifying official.

• Process signed DD139s in Case Management System (CMS) and assign the CMS case to the appropriate Financial Service Office (FSO).

• Load the government signed DD139 to the appropriate member's AFAEMS record and note the CMS case information in the student's counseling notes. The candidate shall then close the member's goal as Obsolete - No Longer Pursing.

• Process out-of-service debt collections for reimbursement of members that have left the service without providing grade or score report to the government.

• Log all CMS cases to include member name, SSN, date of CMS case, amount of debt processed, the amount of time debt will be repaid, and CMS case number as a minimum and track cases sent to the FSO for processing in a system of the candidates choosing (examples include but are not limited to Excel and Access databases).

• Follow-up on all unprocessed cases by the FSO until the debt is processed to the member's record.

• Provide a weekly report with all the information in section 4.4.6. to the government.

• Answer messages in the AFVEC messenger that pertain specifically to grades, reimbursement actions, and route exception to policy requests for action by the government.

• Pull a weekly grades report from AFAEMS and contact students who are overdue at that time.

• Record exam scores and indicate pass/fail status, based on vendor/agency standards within AFAEMS as reported by Air Force customers and/or testing centers then close the goal with the appropriate status.

• Work closely with the government and BAM Technologies to ensure the availability of a full spectrum of reports in order provide data to the government as requested to include, but not limited to:

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX?complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.??

IBEX?expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.?

This position is currently accepting applications.