The CX (Customer Experience) Technology Architect is a key role in the CX delivery capability in evaluating and proposing technology solution alternatives that drive value and innovation to transform and improve the customer and consumer experience.

You will work closely with cross-functional teams, including IT, marketing, sales, and service, to define technology-driven solutions in support of key business and technology bets across all business segments for BP, P&C and CPG.

Drive long term value with a technology roadmap across various CX domains including CRM, eCommerce, Portal, Marketing utilizing strong knowledge of capabilities in platforms like Salesforce, Microsoft Dynamics and Marketing technologies, and integration with core business and customer systems.

LOCATION: ATLANTA, GA

What You Will Do

Key Responsibilities:

• Define an effective integrated technology solution architecture that enhances the customer experience, particularly focusing on CRM, eCommerce, Customer Portal, Marketing and related capabilities.
• Collaborate with stakeholders to understand their needs or gaps, translate them into technology solutions, that create value for the customer and deliver business outcomes.
• Leverage knowledge in Salesforce, SAP, Microsoft Dynamics and related CX technologies to develop competitively advantaged capabilities and solution/architecture alternatives
• Drive continuous improvement, innovation, and customer-centricity.
• Implement best practices and maintain knowledge of emerging technologies and latest trends and advancements in the field of customer experience technologies

Who You Are (Basic Qualifications)

• At least 5 years' experience in CX (CRM, eCommerce, portals, marketing tech) with specific knowledge of salesforce along with integration, ERP and other CRM technologies like SAP, and Microsoft Dynamics etc.
• Critical thinking and problem-solving skills and the ability to make informed recommendations evaluating alternatives and trade-offs that create the highest long term value.
• Superior communication skills, with the ability to engage effectively with a range of stakeholders.
• A customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.