Position Overview

At Zelis, we're looking for a skilled Technical Writer to join our team as a specialist within our Price Optimization, Claims Editing organization. As a Technical Writer, your main focus will be on creating clear and concise documentation to explain the intricacies of our claims editing processes.

Responsibilities include developing and maintaining a library of documentation and workflows supporting our Claims Editing product. Additionally, you'll assist in refining procedures, processes, and workflows to ensure smooth operations for the team.

We welcome candidates from various backgrounds and are committed to providing equal opportunities for all. Join us and be part of a dynamic team shaping the future of our organization.

Key Responsibilities

• Research, outline, write and edit new and existing technical documentation, working closely with various Subject Matter Experts (SMEs) to understand documentation requirements

• Collaborate with the product teams to write documentation to support the Claims Editing product and Edit Library including One Pagers, Edit Guides, etc

• Support writing internal processes, including technical process/procedure docs, workflows

• Organize existing documentation library/repository

• Work closely with cross-functional teams to obtain feedback and incorporate changes into the documentation

• Conduct regular reviews and updates of existing documentation to reflect changes in claims editing workflows and technologies

• Update existing documentation to align with corporate / branding standards

Required Qualifications

• Bachelor's degree in English, technical writing or related discipline OR 5+ years of related experience as a Technical Writer

• 2+ years experience as a Technical Writer

Preferred Qualifications

• Ability to quickly learn and understand complex topics, including information technology concepts

• Ability to manage multiple projects simultaneously and prioritize tasks

• Understanding of the life of a claim/claim processes (e.g., claims editing, adjudication, etc)

• Exceptional collaboration skills within departments and across the organization

• Experience using Jira and/or Confluence, OneDrive, PowerPoint and Visio

#LI-RZ1

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.