JOB TITLE: Patient Services Rep

GENERAL SUMMARY OF DUTIES:

The Patient Services Representative performs general business office functions that may include some or all of the following:

• Insurance verification and eligibility;
• Insurance pre-authorization/pre-certifications;
• Counseling patients and families on insurance and payment issues prior to surgery.
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner.
• Registers patients in the system.
• Collects and revises all patient insurance information.
• Collects co-pays, deductibles and other out of pocket amounts at the time of service.
• Balances receipts, reconciles daily work batches and prepares audit trail.
• Other office tasks as assigned.

REQUIREMENTS:

• High school diploma or GED required.
• Experience working face-face with patients in a medical environment/office setting.
• Two years minimum office experience in a medical environment.