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JOB DESCRIPTION
Embark on a dynamic career journey as a Principal Customer Support Consultant, where you'll be at the forefront of managing cutting-edge projects that redefine client expectations. Your role involves not only developing and delivering intricate solutions but also cultivating and maintaining customer relationships, both technically and interpersonally. Dive into the exciting realm of Manhattan supply chain solutions, steering customers through seamless software upgrades and innovative rollouts.
As a visionary, you'll lead the charge in identifying and solving problems, crafting software specifications, prioritizing issues, implementing solutions, conducting rigorous testing, delivering client training, and orchestrating solution deployment. Be the cornerstone of project success by ensuring milestones are met within budget and on time, all while upholding the exceptional quality synonymous with our products and services. Elevate your career by serving as the go-to escalation point for customer issues, showcasing your swift and effective problem resolution.
Your impact extends beyond the realm of support - seize the opportunity to identify and capitalize on additional Manhattan product and service sales avenues, demonstrating your business acumen. Your support will be the driving force behind transformative projects, ensuring both client satisfaction and department success. Your expertise will be the catalyst for innovation and growth, setting the stage for a rewarding and impactful career.
MINIMUM REQUIREMENTS
- Bachelor's or foreign equivalent degree in computer science, engineering or related technical field
- 5 years of experience developing, supporting or implementing application software
- 3 years of experience with database troubleshooting or developing in SQL or related relational database
- 3 years of experience implementing in Systemi, Unix, Linux or Windows operating systems
- 3 years of experience implementing in any supply chain domain
- Requires up to 25% travel
WHAT WE'RE LOOKING FOR:
- Prior experience with WM (warehouse management) products or a supply chain background
- Strong collaborative/analytical skills with the ability to resolve sophisticated issues in a fast pace and ambitious environment.
- Strong focus on leadership, processes, client management and client satisfaction
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Manhattan Associates is at the forefront of the most innovative supply chain technologies in the industry. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates opportunity for growth. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.