As the United States' largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

We are America's Workforce Specialists. The largest light industrial staffing company in the United
States and a preeminent resource for professional staffing. We offer local expertise and service throughout nearly 600 branches and provide a full range of employment solutions to companies nationwide!

Job Summary:

Primary responsibilities include answering incoming phone calls received through our W-2 Hotline, reviewing voicemails, returning calls, and assisting associates with issues over the phone or via Help Desk Tickets.

NOTE: This is a temporary, 4 month position.

Essential Duties and Responsibilities:

• Answer incoming phone calls through the W-2 Hotline in a timely and professional manner.
• Review voicemails and perform callbacks during your assigned time.
• Assist associates over the phone with troubleshooting technical issues, logging into the online W-2 system, answering general questions, and directing associates on the appropriate next steps with issues they may be experiencing.
• Review assigned Help Desk Tickets, issue W-2 reprints, and respond in a timely and professional manner.

Education and Experience:

• Call Center experience required.
• Bilingual preferred.

Other Requirements:

Candidate needs to possess the ability to analyze and comprehend complex or diverse information; collect and research data; uses experience to complement data. Excellent problem-solving skills. Possess the ability to multi-task, prioritize tasks and set expectations for internal partners with competing priorities, in a fast-paced, deadline-driven organization. Great verbal and written customer service skills needed to communicate with a variety of clients. Will work in a team but needs to be to be self-motivated. Must be able to follow policy, procedures and respond in a timely manner.

The anticipated hourly rate for this position in the US is $17.00 to $18.00. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.