GREAT WORK FROM HOME OPPORTUNITY!
• Generous Employee Referral Bonus Program!
• Candidates must have Account Management or Claims Experience!

Under the supervision of the Regional Vice President - Client Services, maintains market share by providing excellent customer service and account management to small and medium size Broadspire clients. Manages assigned accounts by analyzing, directing and coordinating the service needs of these clients including those related to claim handling, loss data, cost containment, billing, collections and other services. Pursues increased market share by selling additional service to existing client programs. Assists Broadspire Account Executive's with their account responsibilities.

• Manages the delivery of services by all internal functional representatives through pro-active follow up and agent/broker/customer communication.
• Develops service plan with assigned agents/brokers and accounts. Monitors status of action items and makes modifications to service plan based on feedback from the agent/brokers and policyholder.
• Coordinates and leads review meetings with customer to ensure service results are in line with plan.
• Manages installation process for new and existing accounts, consults with internal functional representatives when necessary. Ensure that understanding and agreement is reached on roles and responsibilities.
• Provides account specific input on overall service plan to include service delivery, service issues and outcome results. Consults on opportunities to round out the account. May assist in the renewal process.
• Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects. Represent Crawford & Company by attending or presenting at industry forums. Assist in internal training efforts by developing material and presenting assigned topics.
• Resolves service problems, answers questions, acts as a liaison with internal functional representatives and troubleshoots, routinely following up with all parties for resolution. Ensures continued compliance.
• Upholds the Crawford Code of Conduct.

• Bachelor's degree or an equivalent combination of education and experience.
• Minimum 3 years of progressive TPA, Insurance Carrier, or Brokerage experience in claims management, , or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.
• Keeps Regional Vice President - Client Services informed both verbally and in writing of activities and results within designated area of responsibility.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Claim product and service knowledge.
• Excellent team player fostering collaboration with other business areas.
• Excellent communication skills (written, verbal and listening) and presentation skills.
• Strong negotiating techniques.
• Good time management abilities.
• Excellent attention to detail.
• Sales and client orientation skills.
• Knowledge of Broadspire products and services, general insurance principles, terminology and customs.
• Good computer and systems skills.
• Analytical and problem solving ability.
• Understanding of the insurance/TPA industry and market place.

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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