Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will be responsible for answering, responding, and meeting the needs of all incoming customer service calls. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll do with Our Training and Your Experience

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Act as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service.
• Handles all incoming customer calls including service dispatching, tracking, and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites, and handling all general inquiries. May provide support and backup for other areas of the business. May handle calls after hours.
• Creates and dispatches work orders daily for scheduling of planned maintenance and service.
• Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.
• Updates, populates, maintains, and develops customer service binder to maximize customer service and satisfaction.
• Procures Parts/Materials for service work orders.
• Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers, and subcontractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional customer focus: ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help