Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Director, After Sales Support
Location: Conyers, GAor Richmond, VA (possible remote)
What we're looking for:
We are looking for an experienced leader to manage our After-Sales Support team and build the right strategy to consistently deliver the best Customer Experience. This leader will be responsible for building and managing a team of industry experts, analysts and field support specialists to ensure that our delivered products and service meet and/or exceed the expectations of our customers. This leader will be responsible for setting processes for analysis and diagnosing escalated issues. This critical role will act as the key owner that keeps our organization providing the very best service and technical support in our industry!
What you'll be responsible for in this role:
Delivering Quick and Complete Field Service Diagnoses and Resolution
Administration of Warranty Process, Analysis and Communications
Providing Internal Service Subject Matter Expertise to Cross Functional Initiatives
What are the basic qualifications?
What are the preferred qualifications?
To be a great fit for the role:
How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.
What's in it for you?
#LI-FG1
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.