POSITION SUMMARY:

Participate in the daily operations, workflow and other escalation activities for the shared services group of finance operations; including but not limited to Procure to Pay (P2P), Expense and Order to Cash (O2C). Focus on an exceptional level of customer service while being a strong internal & external business partner to ensure communicated timelines are met. Develop and maintain key relationships with customers & suppliers. Lead by example and work collaboratively with other shared services team members while providing support and assistance to junior team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assigned tasks will be a mixture of data entry, technical, IT and analytical skills in a cross-functional team environment with the requirement to collaborate effectively to implement and maintain business solutions.

• Support and maintain effective communication with internal partners and external suppliers to ensure acceptable service level agreements are met
• Complete daily departmental tasks within AP workflow stream, audit daily work for integrity, accuracy and resolve any discrepancies with procurement and/or management
• Serve as direct point of contact to investigate and resolve any internal or external inquiries related to but not limited to critical process vendor invoices
• Oversee in the preparation of the scheduled check & ACH payments in the ERP system
• Support management in the entry of ACH/wires in Bank of America's CashPro system for approval by accounting
• Address and resolve processing delays by A/P that may cause assessment of late fees and ensure that suppliers are being paid within terms
• A/P related month end activity procedures including but not limited to the preparation of monthly accruals and producing 1099's at year end
• Review monthly prepared accruals of junior team members and submit to supervisor for review and approval
• In charge of monitoring and responding to messages received on the shared accounts payable e-mail; distribute to junior team members when applicable, verify & confirm that all received emails are responded to in a timely manner
• Review all new supplier set-up requests and change requests to existing suppliers
• Prepare new and update existing AP, Concur Travel & Expense SOP's; submit to management for review and approval
• Identify areas needing improvement or additional training and recommend effective solutions, changes to policies and/or procedures to drive efficiency
• Lead the standardization of processes in coordination with management to optimize operational excellence and efficiency of the team
• Oversee and facilitate training of current and new shared services team members that maximizes efficiency and productivity
• Review and discuss metrics on a regular basis with management to ensure that SLA's are being met and junior team members are achieving assigned productivity targets
• Schedule (frequent) meetings with internal partners to provide support and gather feedback to continuously improve the ease of doing business including on-going training to internal business partners
• Responsible for reviewing employee travel and expense submission in Concur for reimbursement including accurate coding of expenses, and compliance with company's travel and expense policy and IRS requirements
• Serve as a point of contact for Concur expense management system
• Oversee PBC requests from internal & external auditors related to A/P, Concur travel & expense

PROBLEM SOLVING:

• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex
• Refers complex, unusual problems to supervisor

DECISION MAKING/SCOPE OF AUTHORITY:

• Under general supervision, exercises some judgement in accordance with well-defined policies, procedures, techniques
• Work typically involves regular review of output by a senior coworker or supervisor

SPAN OF CONTROL/COMPLEXITY:

• Fully functioning support role having greater responsibility to perform all (or most) of the standard work within the function; moderate impact to the department

EDUCATION/EXPERIENCE:

• Bachelor's Degree in Finance or Accounting preferred
• Minimum 5 years' experience in field

SKILLS/COMPETENCIES:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to think autonomously in the development of creative solutions
• Comprehensive knowledge of Accounting procedures and principles
• Hands on experience working with spreadsheets
• Strong analytical and problem-solving skills
• High Level of accuracy and efficiency
• Ability to handle confidential and sensitive information that must not be shared with others
• Ability to act with integrity, professionalism, and confidentiality
• Proficient with Microsoft Office Suite such as Excel and Word