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The Director of Payment Operations is responsible for executing strategies in accordance with organizational goals. This position provides leadership and management to ensure that the credit union's payment services are operating in a manner to support organizational growth, operating efficiency, and member service excellence. Supports and drives best practices in the day-to-day operations of Payment Service Operations including but not limited to: ACH, Check processing, domestic and international wires, P2P, FedNow and digital platforms. Assists leadership in strategic planning, development, implementation and administration of Credit Union policies and procedures. Oversees and directs Electronic Funds Transfer (EFT) activities across all platforms and plans, directs, and organizes the activities of team members to maintain and ensures the following are in place to mitigate risk and losses, departmental efficiencies, procedural adherence, regulatory compliance, business continuity, information security, and audit standards. Provides direct reports with proper tools to execute their assigned functions and develops skills of staff through goal setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Behaviors
Team Player - Works well as a member of a group
Experience
*Knowledge of financial products and services (preferred)
*Ability to manage multiple projects in a fast-paced and collaborative team environment. (preferred)
*Understanding of government regulations and legal requirements involving consumer financial management and credit union/banking requirements. (required)
*AAP Certification or Extensive knowledge ACH, fraud mitigation techniques, item processing, etc. with ability to obtain AAP Certification within first year of employment. (required)
7 - 10 years: *7-10 years of operations experience in a financial institution required with 5 years of progressive management. The ideal candidate must be able to supervise and manage multiple initiatives within business unit (required)
Licenses & Certifications
Skills
Georgia United Credit Union is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.