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Technical Support Architect, CSO, TLM (Atlanta, GA)
Technical Support Architect, CSO, TLM positions offered by Manhattan Associates, Inc. (Atlanta, GA). Responsible for the initial stages of large/complex projects/enhancements by overseeing the gathering of requirements from the client and translating those into technical solutions. Manage multiple projects/enhancements in connection with the development, implementation and support processes for Manhattan's supply chain products & services. Manage development of detailed design specifications for multiple areas of a software system (or database). Manage the innovation and creation of improvements in software techniques. Exercise more senior discretion to determine optimal and efficient designs for multiple areas of the software system. Oversee or guide the troubleshooting of complex application issues and the design and development of solutions to such issues. Engage in customer conversations at a senior level to outline technical solutions, assist with design decisions and respond to technical inquiries/escalations. Project manage development and unit testing of assigned software areas following R&D development processes. Oversee the facilitation of technology and skills knowledge transfer. Be responsible for technical "sign off" for project transitions to customer support. Collaborate with technical leadership in R&D, Cloud Ops, Services and support teams in the development and deployment of key technical solutions and in investigating critical customer issues. Oversee schedules and budgets to ensure quality products and timely services. Make critical recommendations regarding new products and processes to senior management.
Requires a four-year bachelor's or foreign equivalent degree in computer science, engineering or a related technical field and 10 years of experience in the position offered or 10 years of experience developing, supporting or implementing application software. In lieu of a bachelor's degree in the aforementioned fields and 10 years of experience as stated, employer will accept a master's or foreign equivalent degree in the aforementioned fields and 7 years of experience as stated. Requires 6 years of experience performing technical design. Requires 5 years of experience working in a client-facing role. Up to 25% domestic travel required. Employee reports to office in Atlanta, GA. Position may work from home, but must live within commuting distance of stated office. Experience may be, but need not be, acquired concurrently.
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Manhattan Associates is at the forefront of the most innovative supply chain technologies in the industry. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates opportunity for growth. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.