Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
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A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visitpage to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding Coach'sService and Selling Models, creating a positive first impression, building on-going customer relationships through apersonalized experience, andleavingapositive, lastingimpression.
SALESFLOOR:
*Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities
*Takesownershipandiscommittedtodeliveringresults,whileremainingactivelyawareofpersonalandstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam.
*Createsshort-andlong-termstrategiestoachievepersonalmetricsandperformancegoals
*Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity
*RepresentsCoachasabrand ambassador
*DemonstratesCoach'sSellingandServiceexpectationsatalltimes
*Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics
*Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductiverelationshipswithcustomers
*Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent withCoach'sGuidetoStyle
*Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition.
*Providesin-depthproductknowledge,includingfeatures,benefits,currentofferings,andoverallproductvalue.
*Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers.
*Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities.
*Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomer'sshopping needs
*Sensitivetocustomers'needsandtailorsapproachbyreadingcues
*Attendstotheuniqueandindividualshoppingneedsofeachcustomer.
*Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate
*Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale
*Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults
*Buildslastingandloyalrelationshipswithcustomers
*LeveragesCoach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts
*Createsenthusiasmandpositivityforasharedvisionandmission
*Promotesandendorsesateamsellingenvironment
*Fostersanenvironmentofteamwork,trustandcollaborationwithinternalandexternalcustomers
*Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds
*Welcomesfeedbackand adaptsbehaviorsasappropriate
*Maintainsacalmandprofessionaldemeanoratalltimes
OPERATIONS:
*EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceorCoachstandards
*Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom),cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timelymanner
*Maintainsacleanand tidysellingflooratalltimes
*Adherestoallapplicable retailpoliciesandproceduresincludingPOS,OperationsandAssetProtectionprocedures
*Replenishesinventoryonsalesfloorasneeded
*Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor,maintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor.
*Supportscash-wrapwhenneededtoprocesspurchases,returns,andexchanges.
*Efficientlyprocessescustomer transactions:Purchase,Return,Exchange,FoundOrderetc.
*Effectivelyhelpstopreparestorebyorganizingfunctionalareas,performsroutinecleaning,maintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations.
Competenciesrequired:
*DriveForResults:Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfandothersfor results.
*Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Gets first hand customer information and uses it for improvements in products and services.Actswithcustomersinmind.Establishesandmaintainseffectiverelationshipswithcustomersand gainstheir trustandrespect.
*Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstorming settings.
*Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhightensionsituationscomfortably.
*LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.
*Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyinthe face ofresistance or setbacks.
*DealingwithAmbiguity:Caneffectivelycope withchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn't have to finishthingsbeforemovingon.Cancomfortablyhandleriskanduncertainty.
AdditionalRequirements
Experience:1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possessescurrentknowledge offashiontrendsandcompetitioninthemarketplace.
Education:Highschooldiplomaorequivalent;collegedegreepreferred.
Technical:Knowledgeofcashregistersystems,basiccomputerskills(includingtheabilitytouseiPad/laptop,MobilePOSandInternet),utilizewalkietalkie,understandand readpriceandproductreleasesheets.
Physical:Abilitytoexecuteatafastpace.Abilitytocommunicateeffectivelywithcustomersandteam. Abilitytomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproductshipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights, weekends,andholidayshighretailtrafficandsalesdaysincludingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother'sDay,etc.).
Note:Thisdocumentservesonlyasa sampleofjob dutiesand responsibilitiesand doesnotincludean exhaustivelistofallperformance requirements.
Tapestry,Inc.,parentcompanyoftheCoachbrand,isanequalopportunityand affirmativeaction,employerandwepride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee'squalifications as they relate to the requirements of the position under consideration. These decisions are madewithout regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,oranyother legally-recognized protectedbasisprohibited byapplicablelaw.VisitCoachat
Our Competencies for All Employees
Our Competencies for All People Managers
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE $15.00 TO $17.00 Hourly