Hotel:

We are looking for a Sales & Events Lead Specialist. In this role you will spearhead the management of daily in-bound sales and event inquiries, driving lead volume for our prestigious hotels.

As a fully remote position, you'll enjoy the flexibility of working from home while being part of a tightly-knit team that fosters a sense of camaraderie and support. You will thrive in this role if you like structure and are meticulous with your attention to detail, offering you the opportunity to excel in a highly organized environment.

The Position will be tasked with the following duties, responsibilities, and assignments:

• Retrieve and analyze in-bound inquiries generated through a variety of electronic and direct lead sources;
• Conduct basic qualification of the lead to determine the most efficient and effective action, such as routing the lead to the appropriate sales manager, determining if the lead can be profitably accommodated in the requested hotel, offering the customer alternate locations, or assisting the customer in using the self-serve small group tools on the hotel's website;
• Maintain a working knowledge of assigned hotel Sales System. Understand the seasonal, peak and valley demand periods for each assigned hotel;
• Maintain a current knowledge of the assigned market segments for all sales associates in the ESO and on property;
• Assign the inquiries and leads to the appropriate Enterprise Sales and Marketing Managers or property level sales team member;
• Engage through direct and professional communication with the lead generator to further qualify additional information to correctly assign the lead, if necessary;
• Refer to the Sales System and ProfitSword to research availability at alternate Atrium Hotel(s) that can accommodate the program for cross sell opportunity when necessary;
• Generate reports through assigned Hotel Sales System to monitor Response Due Dates, Past Due Dates, Status Change Dates, etc., to facilitate the timely completion of the previously assigned lead;
• Collaborate with respective Revenue Management leader(s) to discuss rates, dates, and space on complex leads that require significant inventory adjustment(s);
• Collaborate with Atrium's Director, Corporate Systems to properly maintain system data cleanliness, reports, audits, etc; and

Any and all other work as required to complete the primary purpose of the position.

#LI-Remote

Required: Minimum two years of hospitality experience in the Front Office, Group Rooms Coordinator, Sales, and/or Revenue Management.

Technology:

Required: Strong technical skills in Delphi.fdc (preferred) and/or CI/TY

Proficient knowledge of Microsoft Office products to include Outlook, Word and Excel.

Proficient in Internet research navigation

Travel:

8+ hours at a desk/computer

Other:

Required: Excellent organizational, time management, and prioritizing skills.

Excellent interpersonal skills, oral/written communication skills; and the ability to interact successfully with all levels of staff, clientele, and vendors.

Tact, good judgment, and proven experience interacting with customers and hotel management.

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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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