Senior Manager, Renewals

Senior Manager, Renewals

Req ID

FY24|S&M|#6306

Location(s)

Atlanta, Georgia, USA;

Work arrangement(s)

Hybrid (works from home and New Relic office throughout the week)

Your opportunity

We believe that keeping our existing customers is as equally meaningful as gaining new ones. We advocate the principle of a virtuous cycle of customer success and improved revenue performance.

The Senior Renewals Manager will be responsible for leading our renewals team and ensuring that our customers are renewing their subscriptions on time with desired outcomes aligned to company KPIs. They will work closely with our sales and customer adoption teams to identify opportunities for renewal and expansion within our existing customer base. This role requires a deep understanding of our software and the industry, as well as excellent communication and relationship-building skills.

What you'll do

Manage a team of renewals specialists, providing coaching and guidance to ensure high performance and employee engagement
Negotiate and finalize renewals by interacting with customer decision makers and end users and build positive relationships with the customer and internal teams
Work closely with the sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base
Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives
Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience
Monitor and report on key renewal metrics, such as renewal rate, churn rate, and revenue retention

This role requires

5+ years experience in sales, renewing contracts or customer success
Demonstrated success in leading a renewals team, with a track record of achieving high renewal rates and revenue retention
Strong understanding of the underlying drivers of business success across industry sectors
Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders
Proven ability to work collaboratively with cross-functional teams to achieve shared goals
Strong verbal and written communication skills
Strong analytical skills and experience working with data to inform strategy and decision-making

Bonus points if you have

Experience of DevOps
Experience of consumption based selling
Experience of sales methodology

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit to submit your request.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the .

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at .

Estimated On-Target Earnings Range: $ 203000 - $ 254000
The pay range above represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

203000

254000

#LI-MM1 #LI-Hybrid

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