Infor is looking for a Subscription Services Manager who will be responsible for engaging with and managing relationships of existing customers ensuring a high level of satisfaction, retention, and growth by creating positive, mutually beneficial outcomes along with overseeing the process of renewing maintenance and subscription agreements to maximize revenue.

A Day In the Life Typically Includes:

• Build and maintain relationships with customers to ensure satisfaction with Infor's products and monitor usage to identify potential adoption issues.
• Communicate cross functionally to ensure successful renewal process and address issues or concerns raised by clients.
• Analyze trends and forecasting for to achieve renewal targets and revenue goals, drive on time payments, and develop strategies to improve customer retention.
• Identify and generate opportunities for additional upsell or cross-sell of products or services to existing customers.
• Discuss and negotiate renewal terms and pricing with customers

Basic Qualifications:

• Identify and address customer concerns and escalations.
• Experience analyzing data and metrics to identify trends, patterns, and opportunities for improving customer success initiatives.
• Experience managing multiple client relationships and tasks simultaneously.
• Experience in CRM software and Microsoft Office Suite.
• Ability to work in the US without Visa sponsorship.