Are you seeking an opportunity to leverage your current experience while expanding your knowledge and skills? Do you value a workplace where hard work is complemented by a culture that knows how to have fun? Are you interested in being part of a dynamic, growing organization that strives to be an employer of choice, emphasizing the importance of building relationships that matter? Are you ready to Unleash Your Potential? Now You Can!

If you answered yes to any of these questions, keep reading because Mansfield might be the perfect fit for you.

At Mansfield, our dedicated team is committed to building strong, trusting partnerships through exceptional service, open communication, and empowerment. We challenge our employees to think strategically, harness their talents, and drive organizational success. We are currently looking for a Quality Assurance Manager who craves a role encompassing a diverse range of responsibilities that will support their ongoing growth and development, spanning from day-to-day operations to exciting projects and initiatives.

Description

The Manager, Quality Assurance role is to develop, establish, and enforce quality assurance standards and measures for the information technology services within the organization. Overseeing a contingent of contract QA resources, this individual will direct research and development in support of business cases, proposed projects, and systems requirements over the course of software development lifecycles. The Manager, QA will apply proven analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives.

Responsibilities

Strategy & Planning

• Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
• Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
• Direct the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
• Direct the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality.
• Develop change control processes, practices, and guidelines for new and existing technologies.
• Build and maintain QA metrics and roadmaps to showcase progress and outline enhancements for the future.

Acquisition & Deployment

• Determine the selection and appropriate usage of automated test tools and data collection tools.

Operational Management

• Develop and write test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
• Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise.
• Create and communicate test plans and scripts that will determine optimal application performance according to specifications; revise as needed.
• Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
• Coordinate testing of new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
• Communicate test progress, test results, and other relevant information to project stakeholders and executive management.
• Manage members of the quality assurance team, and ensure that aggressive deadlines are met.
• Train, coach, and mentor QA resources.
• Cultivate and disseminate knowledge of quality assurance best practices.

Position Requirements

Formal Education & Certifications

• College diploma or university degree in software engineering, computer science, or business administration ITIL Certification, or equivalent

Knowledge & Experience

• 3+ years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
• 2+ years direct experience as a Manager, QA for major application integration and/or major application product release.
• 2+ years direct experience managing all aspects of a QA team.
• Strong knowledge of system testing metrics, best practices and methodologies.
• Expert level knowledge in Microsoft Windows and Microsoft Office Suite Microsoft products including Teams, OneDrive for Business, Visio, SharePoint, Azure, Dynamics, Power BI and SQL
• Extensive experience with core software applications, including .Net
• Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Proven data analysis, data verification, and problem-solving abilities.
• Experience with statistical reporting and analysis.
• Good project management skills and/or substantial exposure to project-based work structures.

Qualifications & Characteristics

• The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques
• Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers
• Willingness and demonstrated ability to learn new career skills
• Ability to collaborate well with both internal groups and external partners and thrive in an agile environment

Work Environment

• 40-hour on-site work week
• Ability to take on occasional weekend support on a rotational basis
• Ability to be on your feet working throughout the office for the majority of your work day
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals 50lbs
• Ability to travel occasionally and go to remote sites to handle support issues
• Valid driver's license

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.