Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Ambassador Management Identify, recruit, and manage a diverse pool of ambassador talent. Develop and maintain strong relationships with talent and their representation. Collaborate with talent to align their skills and offerings with our organizational goals. Event Planning and Execution Work closely with the different internal/external teams to conceptualize and plan eve

Develop and implement BetMGM's DE&I strategy and overall framework that aligns goals with business outcomes Leverage data to understand and communicate current state, identifying opportunities and developing actions and measures of success to drive continuous improvement Partner closely with key stakeholders, particularly senior leadership and the people business partneri

Develop and implement innovative marketing plans and campaigns to attract top talent in a competitive landscape, promoting BetMGM's unique value proposition and culture Create engaging and compelling recruitment content, including job postings, social media campaigns, email newsletters, blogs, videos, e brochures, and other multi media formats to improve employer brand aw

Analytics, Data Science and Data Strategy. BI and Analytics Governance. Leading the development and progression of the BI and Analytics team. Leading data interpretation, insight, and analysis as to its relevance to the business. Alignment of BI and analytics work with business priorities. Delivery of data and analytics driven projects. Management of BI and Analytics stak

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Stock sportsbook Writer/Cashier's stations with adequate suppl

Operate various closed circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious a

Coordinates the activities associated with analytics project demand; ensures proper triage is done and estimation of work. Identifies and resolves issues that are blocking progress Plans Projects and resources, including understanding dependencies, capacity vs demand management, scheduling, brainstorming, sprint planning & waterfall planning. Influences key stakeholders,

Responsible for the completion, review and filing of State Gaming Tax Returns for BetMGM. Support the Regulatory Reporting Senior Manager to ensure the firm is compliant with all gaming tax rules and internal controls across all relevant jurisdictions. Automate and refine existing Gaming Tax related operational and compliance processes. Become knowledgeable in BetMGM's re

Oversee and manage BetMGM Cybersecurity team and policies Develop IT strategic plans, policies, and procedures to ensure that the department operates effectively and reliably Create a cohesive strategy for online gaming technology operations Direct all IT Delivery activities Own SMO, retail technical operations, all technical solutions and testing, and ITSM Serve as produ

Develop and implement ASO strategies and related activities to improve organic impressions from app store searches across both iOS and Google Play Store Perform app store audits, competitor analysis, and identify areas for improvement Ensure that app store metadata is optimized in line with best practices Optimize the conversion of the store's presence, including leading

Strategy Development Collaborate with cross functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives. Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures. Product Leadership Lead the product development lifecycle for fraud and

Passionately maintain and establish relationships with current and potential guests to promote and sustain a high level of player recognition and service. Engage with our players promoting BetMGM in order to build customer loyalty and increase frequency of their visits Responds to and addresses all guest requests, questions, and concerns in a timely manner Own the guest e

Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s