Motivate, coach and lead a team of 12 14 members to deliver a consistent, exceptional customer experience every time Recruit, hire, train, consistently coach and retain team members Ensure Key Performance Indicators and expectations are met Manage efficiency by staffing Customer Service to meet the fluctuations in customer demands and programs Maintain professional, proac

Develops marketing calendars, schedules, and budgets and serves as the project manager across assigned clients and campaigns. Prepares project concepts and leads project kick off calls and other meetings. Maintains relationships with clients by providing support, information, and guidance researching and recommending new opportunities, recommending profit and service impr

Performs the physical and/or administrative duties involved in the functions pertaining to the shipping, handling, receiving, storing, counting, packaging and distributing of equipment, materials, merchandise, and similar items Inspects and verifies incoming goods against invoices or other documents, records shortages and rejects damaged goods and enters into the inventor

Implement technical software systems, and solutions into on premises and cloud based environments.Work with Project Managers or independently. Evaluate client needs, provide support, and develop configurations that support business processes. Assist, respond to customers and provide support on software. Log and update information in a call tracking system. Use knowledge o

Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance Proactively ensure the highest levels of systems and infrastructure availability Identify and solve infrastructure related problems Improve operations by automating tasks and/or creating scripts or tools Help monitor internal and cloud systems for availabilit