Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Implementing and managing changes and interventions to ensure project goals are achieved Analyzing program risks An Aptitude for Workflow and Process Analysis and Reengineering, Financial Analysis Skills, Strategic/Business Planning, Tactical Implementation Planni

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Provide technical support for systems, including the following Operate proprietary Intralot, Inc. software applications. Monitor system processes and escalate accordingly Monitor communications devices. Cluster of IBM AIX servers for processing transactions Windows servers hosting web applications Linux servers hosting Intralot, Inc. software applications Other miscellane

In this role you will co create a process to help employees align their goals with company expectations by monitoring the company's performance management system and you will contribute to fostering a culture of continuous learning and development within the organization. You will be a contributor to the development of our learning and development strategy, manage its imp

Respond to requests for technical assistance in person, via phone, chat, or email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Follow up with customers and users to ensur

Under the direct supervision of the Sr. Operations Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Establish or maintain a working knowledge of Data Center policies and procedures to include production control run schedules. Maintain a working knowledge system platforms and hardware configurations. Maintain a workin

Under the direct supervision of the Network Manager and Director of IT, duties and responsibilities include, but are not limited to the following Perform troubleshooting to network failures to ensure long term efficiency of the network. Maintain retailer networks to ensure they run properly. Perform repairs, when necessary, either through online chat, phone, or in person.