Create and route incident tickets to document issues and notify appropriate support groups. Perform operational activities system saves and restores, AS400 IPLs, server reboots, off site tape storage and report generation. Perform user account set up, security maintenance and systems monitoring. Coordinate escalations and alert communications during major incidents. Provide incident and problem ma

Work closely with the business to understand problems and identify the work needed to implement future state solutions. Document and analyze current state business processes and the underlying systems and applications. Conduct meetings with stakeholders to gather user requirements. Write user stories and lead backlog grooming/refinement sessions. Analyze existing and new software solutions to find

Lead a team of managers, analysts and writers within Uline's Executive Operations department. Collaborate with all levels of leadership to ensure business decisions align with current operational priorities and organizational goals. Conduct audits and deep dive analyses of branches, departments, job functions and other areas of Uline's organization to identify improvement opportunities. Review ope

This position reports to Uline's Director of Engineering. Design and develop all aspects of conveyor control systems, equipment or machinery projects. Oversee existing and new operations reporting. Minimum Requirements Associates or Bachelors degree in electrical controls preferred. Experience with Allen Bradley R.S. Logix, Intelligrated, Lantech, Beumer and MSK preferred. Travel to Uline's branc

Guide and process customer orders and inquiries in a fast paced environment using world class technology. Communicate with customers via phone, email and chat. Solve customer problems and find best possible solutions. Help customers navigate Uline's website and place orders online. Provide knowledgeable answers to questions about products, pricing and availability. Respond to shipping inquiries an

Guide and process customer orders and inquiries in a fast paced environment using world class technology. Communicate with customers via phone, email and chat. Solve customer problems and find best possible solutions. Help customers navigate Uline's website and place orders online. Provide knowledgeable answers to questions about products, pricing and availability. Respond to shipping inquiries an

Manage and lead a team of customer service reps on a daily basis. Participate in a rotational training program covering all aspects of customer service management. Set goals and provide mentoring / coaching. Perform quality monitoring on team members and provide feedback. Audit department processes and identify areas for improvement. Assist in the recruiting process to fill customer service positi

Review and direct designs for catalog layout, web products, flyers, stuffers and emails. Conceptualize new product positioning as it relates to existing products from the customer's perspective. Review market research and internal reports to assess product trends, competitive actions and marketing strategies. Collaborate with various departments on product development and web marketing. Analyze re

Ensure key executives can be located and contacted at a moment's notice. Greet and interact with company owners, top executives, high profile guests, visitors and employees. Answer and direct a high volume of incoming calls. Assist with clerical duties as assigned. Minimum Requirements High school diploma or equivalent. 2 to 3 years related experience. Experience in a corporate environment preferr

Analyze, calculate and monitor inventory levels on selected product lines. Place purchase orders based on replenishment needs. Develop and maintain good vendor relations. Resolve problems, reconcile vendor returns and expedite order deliveries. Collaborate with internal departments when vendor issues arise. Partner with other team members to provide branch support. Complete assigned reports and sp

Actively manage and grow accounts in a large, pre existing customer base as a sales account representative. Use our huge catalog of over 37,500 items to sell product solutions to companies of all sizes. Visit customers to understand their sales needs, provide real, practical solutions and deliver exceptional support. Use your outside sales account representative experience to prospect and develop

Review, comment and follow up on customer comment reports. Audit multiple business departments and job functions and provide business suggestions and feedback. Monitor, create and publish reports and metrics across multiple business departments. Summarize analysis into clearly written memos and presentations to outline operational business observations and improvements. Prepare regular and ad hoc

Coordinate, standardize and facilitate all ITIL incident, change and problem management activities including root cause identification and notification. Prepare Key Performance Indicators (KPI) and perform trend analysis to improve the incident, change and problem management processes. Coordinate and facilitate IT major incident resolution and problem determination activities. Minimum Requirement

Design and execute overall database architecture strategy, standards and practices. Collaborate to develop data models for business processes. Work with the Application Development team to ensure database change timeliness and adherence to best practices. Identify and troubleshoot database performance issues in all areas of the enterprise. Ensure industry wide security standards. Design and develo

Plan and execute testing activities for data warehouse project. Create and execute tests of ETL processes. Validate data quality. Test downstream consumption of reports and calculations. Develop, execute and maintain test plans, test scenarios, test suites and test cases. Minimum Requirements Bachelor's degree in information technology, computer science or related discipline. Proficient at indepe